In a previous post, I provided a checklist of the best practices that successful boards can use.  Successful boards are made up of successful directors.  What makes a successful condo board director? Here are five characteristics I’ve noticed that are common to the best directors:

Knows the responsibilities and follows through with them

A Successful director knows their roles and responsibilities and the property manager’s role. They always wear their director hat at the right time.  Understanding the meaning of fiduciary responsibility and constantly making decisions in the corporation’s best interest becomes standard practice.  Good directors have read and understand all relevant provincial, state, or municipal legislation and their condominium’s declaration, bylaws, and rules.

Is not afraid of the tough decisions

Making the tough decisions can be challenging.  Raising condo fees is never a popular course of action.  Successful directors are not trying to win a popularity contest and are not afraid to increase fees or introduce a special assessment when necessary.  Maintaining a property is expensive.  Cutting corners on maintenance is a very poor practice that always proves more costly over the long run.

Possesses relevant skills

Good leaders, well-organized, great at interpersonal relations, able to think strategically, act proactively, and are good with financial management are valuable additions to any board. Having a background in accounting, bookkeeping, governance, law, engineering, or construction is also helpful. Previous experience on a board of directors is great, but in my experience, few condo board directors have this experience.

Being able to “find your way in the dark” is a unique attribute that separates a good director from a great director.  This individual has a deep desire to learn and a forensic sense of curiosity; they never stop digging into and peeling back the layers of an issue until reaching the core.  This means knowing how to ask the right questions and to keep asking questions.  Knowing what questions to ask takes time and experience on a board.  Over time, and with experience, most directors find this easier, and it takes less time to uncover the underlying cause of an issue.

Holds a B.O.A.R.D mindset

It might be helpful to remember this acronym: BOARD—Be an Open and Responsible Director. I made it up as a quick reminder of what directors do. I hope that by keeping BOARD in mind, directors will govern with balance, honesty, and transparency. Balance is critical to the success of any condo board; every director strives to fairly and honestly enforce rules, bylaws, and the corporation’s declaration.

Actively recruits new members

It is never too early to start recruiting new directors. It usually takes a lot of persuasion, encouragement or just plain arm-twisting to get people willing to serve.  Directors come and go, but the board always needs to have a full complement of directors.  Vacant positions result in fewer people getting the work done and overloading the remaining directors. Ultimately, every director brings unique skills and style, but successful directors put responsibility and balance before everything else. Condo boards need directors willing to ask the right questions, keep an open mind, and work tirelessly for the corporation’s good.

Do you know any directors like this?  Is your board like this? What is your board’s secret to success?  Add a comment below if you would like to share your experiences.